Listening to diversity, the key to an equal society

Recognizing diversity is the foundation of an equal and functional society. It begins with meeting people as they are, without assumptions or prejudice. Do we have the courage to look critically at our own ways of thinking and develop them toward genuine equality?

Respect is built on trust and appreciation, and showing it requires courage from organizations. Yet are we still clinging to old, comfortable ways of thinking that prevent us from truly seeing diversity and treating all customers equally?

Authorities are bound by stricter regulations regarding diversity than private organizations, but the Equality Act applies to everyone. In short, it means this: no one shall be discriminated against.

Our society has changed significantly over the past decades. Things once seen as acceptable or harmless are now being examined more critically. Safety, mental health, and emotional respect have become increasingly important. Change can be intimidating, but it is essential for building a fair and evolving society.

Progress benefits everyone

Women-only swimming sessions for Muslim women, library services for the visually impaired, ramps for people with mobility challenges, and free interpretation services are all examples of actions that promote inclusion. No one should have to justify their existence or adapt to outdated social norms.

Embracing diversity strengthens inclusion. It is important that people do not need to explain who they are — not their nationality, age, beliefs, sexual orientation, health, or life situation. Each person defines themselves, and that is the foundation of genuine, respectful interaction.

Valuing diversity begins with recognizing the limits of one’s own perspective. Just as a salesperson would be mistaken to evaluate purchasing power based on their own wallet, viewing diversity only through one’s personal experience distorts reality. Accepting diversity is a prerequisite for an equal society.

Spring house supporting change

Spring House provides coaching for work communities on various themes. Our Diversity in customer service coaching programs have received excellent feedback.

The sessions can be delivered as webinars or as a series of in-person meetings, depending on the organization’s goals. We have implemented this training for organizations such as Kela and the Federation of Unemployment Funds in Finland (TYJ).

Contact us to learn more!