Technology Lead – Telecom Systems & Data Operations, Infosys, Helsinki

Technology Lead – Telecom Systems

Infosys is a global leader in next‑generation digital services and consulting. We enable clients in more than 59 countries to navigate their digital transformation. With over four decades of experience managing complex enterprise environments, we help organizations modernize their technology landscapes and accelerate digital innovation. Our approach combines deep industry expertise with cloud, data, and AI capabilities to deliver resilient, future‑ready solutions.

Our client Infosys is seeking an experienced Technology Lead – Telecom Systems & Data Operations to work with enterprise applications within the telecom industry. This role is ideal for a hands‑on technical expert with strong backend, data processing, Linux‑based system experience, and a solid background in production support and operations in high‑availability environments.

Key Responsibilities

• Lead the development, enhancement, and maintenance of telecom‑grade enterprise applications.
• Work extensively with Java, and contribute to Python‑based applications used in data processing and production environments.
• Utilize Microsoft Logparser and MS SQL for log analysis, data extraction, monitoring, and troubleshooting.
• Proactively identify and resolve issues in production environments using monitoring and observability tools, with the aim of reducing MTTD and MTTR.
• Operate and maintain solutions running on Linux and appliance‑based environments.
• Manage L2/L3 production support, including incident, problem, and change management in 24x7 operations.
• Lead major incident triage, facilitate outage calls, and ensure resolution in line with SLAs and OLAs.
• Restore normal service operations quickly while minimizing business impact and ensuring service availability.
• Support production deployments, batch job management, and steady‑state operations.
• Ensure system reliability, performance, scalability, and compliance (including SOX‑related activities where applicable).
• Collaborate closely with technical and business stakeholders (application owners, infrastructure teams, developers, and support analysts).
• Contribute to dashboarding, automation, and simplification of operational processes.
• Provide technical leadership, mentor junior team members, and contribute to architectural and operational decisions.
• Coordinate effectively in onsite–offshore delivery models.

Qualifications

• Bachelor’s degree or foreign equivalent from an accredited institution.
• 10+ years of total industry experience, including:
  • 8+ years in hands‑on technical roles within enterprise or telecom‑grade environments
  • 6+ years in application support and maintenance (Tier 2 / Tier 3)
• Strong experience with Java, and working knowledge of Python for application development and production support.
• Solid expertise in Linux, MS SQL, log analysis, and production troubleshooting.
• Strong understanding of incident management, problem management, change management, and production deployments.
• Experience working with monitoring & observability tools (APM, logs, alerts).
• Ability to analyze complex system issues and drive root‑cause investigations.
• Strong communication skills in English and ability to work effectively in a hybrid, international environment.
• Flexibility to work in a 24x7 operational support model.

Preferred Qualifications

• Experience in the telecommunication domain or other high‑availability, high‑performance environments.
• Experience with Python frameworks such as Django, Flask, or FastAPI.
• Experience in SLA & KPI management and reporting.
• Prior exposure to automation, dashboarding, and operational process improvement initiatives.

This is a fixed‑term (approx. 9 months project) full‑time position based in Helsinki, Finland (hybrid), starting as soon as possible.

Interested? Please submit your application and CV along with your salary request in English as soon as possible. We will start the screening and interviewing process already during the application period. If you have questions related to this position, please contact Recruitment Consultant Hannele Miettinen by email hannele.miettinen (at)staffpoint.fi  

Please note, that we do not accept applications via email or LinkedIn due to GDPR regulations. All applications should be submitted through our website.