Technology Lead – Production Operations & Application Support, Infosys, Helsinki

Technology Lead – Production Operations & Application Support

Infosys is a global leader in next‑generation digital services and consulting. We enable clients in more than 59 countries to navigate their digital transformation. With over four decades of experience managing complex enterprise environments, we help organizations modernize their technology landscapes and accelerate digital innovation. Our approach combines deep industry expertise with cloud, data, and AI capabilities to deliver resilient, future‑ready solutions.

Our client Infosys is seeking an experienced Technology Lead – Production Operations & Application Support to work with enterprise applications within the telecom industry. This role is ideal for a hands‑on technical expert with strong backend development skills, production support experience, and the ability to operate in mission‑critical 24/7 environments.

Key Responsibilities

• Lead the development, enhancement, and maintenance of enterprise‑grade telecom applications.
• Work hands‑on with Python and Java technologies including Spring Batch, JSP, Hibernate.
• Support and develop frontend components using HTML, JavaScript, and jQuery.
• Build and maintain automation, integrations, and scripts using Groovy and XML.
• Manage and optimize databases including MariaDB 10.3 and Microsoft SQL Server.
• Operate and troubleshoot systems running on Ubuntu 20.x and other Linux‑based environments.
• Provide L2/L3 support, ensuring timely resolution of complex technical issues in high‑availability telecom systems.
• Participate in and support 24x7 operations, including handling critical incidents and ensuring service continuity.
• Work within ITIL processes and use ITSM tools such as ServiceNow (or equivalent) for incident, problem, and change management.
• Utilize monitoring and observability tools (APM, logs, alerts) to ensure system reliability and proactive issue detection.
• Collaborate with cross‑functional teams and contribute to continuous improvement of system architecture and operational processes.

Qualifications & Experience

• 10+ years of total industry experience, including at least 8 years of relevant hands‑on work.
• Strong expertise in Python, Java (Spring Batch, JSP, Hibernate), HTML/JavaScript/jQuery, Groovy, and XML.
• Solid experience with MariaDB, MS SQL, and Linux‑based environments.
• Proven background in telecom systems, high‑availability platforms, and production‑critical operations.
• Experience in L2/L3 support, ITIL‑based service management, and 24/7 operational models.
• Strong understanding of monitoring, observability, and incident management practices.
• Excellent communication skills in English and ability to work effectively in a hybrid, international environment.

This is a fixed‑term (approx. 9 months project) full‑time position based in Helsinki, Finland (hybrid), starting as soon as possible.

Interested? Please submit your application and CV along with your salary request in English as soon as possible. We will start the screening and interviewing process already during the application period. If you have questions related to this position, please contact Recruitment Consultant Hannele Miettinen by email hannele.miettinen (at)staffpoint.fi  

Please note, that we do not accept applications via email or LinkedIn due to GDPR regulations. All applications should be submitted through our website.